Organizations create and use teams, partnerships,
and alliances
to :
– Undertake new initiatives
– Address both minor and major problems
– Capitalize on significant opportunities
Collaboration system
supports the work of teams by
facilitating the sharing and flow
of information
Organizations
form alliances and partnerships
with other organizations based
on
their core competency :
Core competency
an organization’s key strength, a business function that it does better
than any of its competitors
Core competency strategy
organization chooses to focus specifically on its core competency and forms
partnerships with other organizations to handle
nonstrategic business processes
Information
technology can make a business
partnership easier to establish
and manage
Information partnership
occurs when two or more organizations cooperate by integrating their IT systems,
thereby providing customers with the best of what each can offer
2 categories of collaboration :
Unstructured collaboration (information collaboration)
includes document exchange, shared whiteboards, discussion forums, and e-mail
Structured collaboration (process collaboration)
involves shared participation in business processes such as workflow in which
knowledge is hardcoded as rules
Collaborative business functions
COLLABORATION SYSTEM INCLUDE :
1. Knowledge management system
Knowledge management (KM)
involves capturing, classifying, evaluating, retrieving, and sharing information
assets in a way that provides context for effective decisions and actions
Knowledge management system
supports the capturing and use of an organization’s “know-how”
Intellectual and knowledge-based assets fall into two categories
Explicit knowledge
consists of anything that can be documented, archived, and codified,
often with the help of IT
Tacit knowledge
knowledge contained in people’s heads
The following are two best practices for transferring or recreating tacit knowledge
Shadowing
less experienced staff observe more experienced staff to learn how their more experienced
counterparts approach their work
Joint problem solving
a novice and expert work together on a project
Knowledge management systems include :
v Expertise tools
v E-learning applications
v Search and data mining tools
v Knowledge
repositories (databases)
v Discussion
and chat technologies
2. Content management system (CMS)
provides tools to manage the creation, storage, editing, and
2. Content management system (CMS)
provides tools to manage the creation, storage, editing, and
publication of information
CMS marketplace includes :
v Document management system (DMS)
v Web content management system (WCM)
v Digital asset management system (DAM)
CMS marketplace includes :
v Document management system (DMS)
v Web content management system (WCM)
v Digital asset management system (DAM)
Content management system vendor overview
Wikis
Web-based tools that make it easy for users to add, remove,
and change online content
Business wikis
collaborative Web pages that allow users to edit documents, share ideas,
or monitor the status of a project
3. Workflow management system
Work activities can be performed in series or in parallel that involves people
and automated computer systems
v Workflow
defines all the steps or business rules, from beginning to end,
required
for a business process.
v Workflow management system
facilitates the automation and management of business processes
and controls the
movement of work through the business process.
v Messaging-based workflow system
sends work assignments through an e-mail system.
v Database-based workflow system
stores documents in a central location and automatically asks
the team members to access
the document when it is their turn to edit the
document.
4. Groupware
Groupware technologies
Groupware SYSTEM
software that supports team interaction and dynamics including
calendaring, scheduling, and videoconferencing
Ø Video conference
a set of interactive telecommunication technologies that allow two or more locations
to interact via two-way video and audio transmissions simultaneously.
Ø Web conferencing
blends audio, video, and document-sharing technologies to create virtual
meeting rooms where people “gather” at a password-protected Web site.
INSTANT
MESSAGING
E-mail
is the dominant form of collaboration application, but
real-time collaboration tools like instant messaging
are creating a new communication dynamic
Instant messaging
type of communications service that enables someone to create a kind of
private chat room with another individual to communicate in
real-time over the Internet
The Internet is a powerful channel that
presents
new opportunities for an
organization to :
§ Touch customers
§ Enrich products and services with information
§ Reduce costs
How do e-commerce and e-business differ?
E-commerce
the buying and selling of goods and services over the Internet
(online transactions)
E-business
the conducting of business on the Internet including, not only buying and selling,
but also serving customers and collaborating with business partners
(online transactions, serving customers and collaborating with business partner)
Industries
Using E-Business
E-business Model
v an approach to
conducting electronic business on
the Internet
v Example for (B 2 B), (B 2 C), (’C 2 B) & (C 2 C) :
E-business benefits :
v Highly accessible
v Increased customer loyalty
v Improved information content
v Increased convenience
v Increased global reach
v Decreased cost
E-business Challenges :
v Providing security
v Protecting consumers
v Leveraging existing systems
v Adhering to taxation rules
v Increased liability
Numerous advantages and limitations in e business revenue models :
v License fees
v Transaction fees
v Subscription fees
v Value-added fees
v Advertising fees
MASHUPS
A Web site or Web application that uses content from more than
one source to create a completely new services
Web Mash-up
A set of routines, protocols, and tools for building software
applications
WSYIWYGs (What You See Is What You Get) for mash ups
Example of Wed mashup
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