Chapter 4

hai gaiss :)

ughh... ni lah life student kena tempuh 3 common test in ONE DAY!!  

*amboi kemain tempuh lagi ye haha* bertabah laa wahai diri sendiri haha. 

so... mcm biasa la kan sis akan post entry every week pasal IT ni.

okay lets started :)

CHAPTER 4:  MEASURING THE SUCCESS OF 

STRATEGIC INITIATIVE

Key performers indicator 

Measures that are tied to business drivers

Efficiency IT metric

measures the performance of the IT system including throughput, 

speed,and availibility 'doing things right'

Effectiveness IT metric

measures the impact IT has on business processes and activities 

including customer satisfaction, conversion rates and 

sell-through increases 'doing the right thing'

BENCHMARKING :

- For examples like Apples Inc and Samsung Electronics Co

Efficiency IT metrics focus on technology and include:

Effectiveness IT metrics focus on an organization's goals, strategies, 

objective and include:

The interrelationship of efficiency and effectiveness IT matrics

 - Security: as issue for any organization offering product and 

service over the internet.

- Implement internet security                                                   

- Secure internet connections and sockets layer                       

METRICS FOR STRATEGIC INITIATIVES:

1. WEBSITES METRICS

 Abondoned shopping cards 

Number of visitor who create a shopping cart and start shopping and 

then abandon the activity before paying for the merchandise.

Click-through 

Count of the number people who visit a site, click on an add, and 

are taken to the site of the advertiser.

  Conversation rates 

Percentage of potential customers who visit a site and actually buy something.

Cost-per-thousand 

Sales follars generated per dollar of advertising. This is commonly used to 

make the case for spending money to appear on a search engine.

Page exposure 

Average number of page exposures to an individual visitor.

  Total hits 

Number of visits to a Web site, many of which may be by the same visitor.

Unique visitor 

Number of unique visitor to site in a given time.

2. SUPPLY CHAIN MANAGEMENT (SCM) METRICS

Back Order 

An unfilled customer order. A demand against an item that 

currently out of stock.

   Customer order promised cycled time 

It’s a gap between the purchase order creation date and requested delivery.

Customer order actual cycle time 

Average time it takes to actually fill a customer’s purchase order.

  Inventory replenishment cycle time 

Measure of the manufacturing cycle time plus the time included to 

deploy the product to the appropriate distribution center.

Inventory turnover 

The number of times that a company’s inventory cycles of turns over per year.

3. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

METRICS

4. BPR AND ERP METRICS