Chapter 6

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Bismillah...

Chapter 6 :

Valuing Organization Information

In this chapter, state that information is everywhere in an organization. 

Employees must be able to obtain and analyze all organizational information.

So that they are able to make decisions more easier. 

 LEVELS, FORMATS AND GRANULARITIES OF ORGANIZATIONAL

 INFORMATION

THE VALUE OF QUALITY TRANSACTIONAL AND 

ANALYTICAL INFORMATION

Timeless is an aspect of information that depends on the situation

Real time information : up to date information

Real time system : real time information

THE VALUE OF QUALITY INFORMATION

Characteristics of high-quality information

Accurancy 

The information must be correct.

~ for example, is the name spelled correctly? is the dollar amount 

recorded properly?

Completeness

The information must be in complete.

Consistency

Identifying the information

~ for example, do all total fields aqual the true total of the

individual fields 

Uniqueness

Is each transaction, entity, and event represented only once

in the information?

~ for example, are there any duplicate?

Timeless

Up to date information

~ for example, information updated daily, weekly or monthly

Chapter 5

ORGANIZATIONAL STRUCTURES THAT SUPPORT STRATEGIC INITIATIVES

~ Organizational employees must work closely together to develop strategic

 initiatives that create competitive advantages.

~ Etchics and security are two fundamental building blocks that organizations

 must base their businesses upon.

IT ROLES AND RESPONSIBILITIES:

 Chief Information Officer (CIO)

Oversees all uses of IT and ensures the strategic alignment of IT with 

business goals and objectives.  Broad CIO functions include 

manager, leader and communicator

Chief Technology Officer (CTO)

responsible for ensuring the throughput, speed, accuracy, availability 

and reliability of IT.

Chief Security Officer (CSO)

responsible for ensuring the security of IT systems.

Chief Privacy Officer (CPO)

 responsible for ensuring the ethical and legal use for information.

Chief Knowledge Officer (CKO)

responsible for collecting, maintaining and distributing the 

organization's knowledge.

THE GAP BETWEEN BUSINESS PERSONNEL AND IT PERSONNEL

~ Business personnel possess expertise in functional areas sush as
marketing, accounting and sales.
~ IT personnel have the technological expertise


ORGANIZATIONAL FUNDAMENTALS ETHICS AND SECURITY :

Ethics and security are two fundamental building blocks that organizations

must base their businesses on to be successful.

ETHICS - the principles and standards that guide our behavior 

toward other people.

PRIVACY - a major ethical issue. 

The right to be left alone when you want to be, to have control over 

your own personal possessions and not to be observed 

without your consent.

Issues affected by technology advances :

Intellectual property 
Intangible creative work that is embodied in physical form.

Copyright  
The legal protection afforded an expression of an idea such a song, 
video games.

Fair use doctrine 
In certain situations, it is legal to use copyrighted material.

Pirated software 
The unauthorized use, duplication, distribution or sales of copyrighted software.

Counterfelt software 
Software that is manufactured to look like the real thing and sold as such.

Chapter 4

hai gaiss :)

ughh... ni lah life student kena tempuh 3 common test in ONE DAY!!  

*amboi kemain tempuh lagi ye haha* bertabah laa wahai diri sendiri haha. 

so... mcm biasa la kan sis akan post entry every week pasal IT ni.

okay lets started :)

CHAPTER 4:  MEASURING THE SUCCESS OF 

STRATEGIC INITIATIVE

Key performers indicator 

Measures that are tied to business drivers

Efficiency IT metric

measures the performance of the IT system including throughput, 

speed,and availibility 'doing things right'

Effectiveness IT metric

measures the impact IT has on business processes and activities 

including customer satisfaction, conversion rates and 

sell-through increases 'doing the right thing'

BENCHMARKING :

- For examples like Apples Inc and Samsung Electronics Co

Efficiency IT metrics focus on technology and include:

Effectiveness IT metrics focus on an organization's goals, strategies, 

objective and include:

The interrelationship of efficiency and effectiveness IT matrics

 - Security: as issue for any organization offering product and 

service over the internet.

- Implement internet security                                                   

- Secure internet connections and sockets layer                       

METRICS FOR STRATEGIC INITIATIVES:

1. WEBSITES METRICS

 Abondoned shopping cards 

Number of visitor who create a shopping cart and start shopping and 

then abandon the activity before paying for the merchandise.

Click-through 

Count of the number people who visit a site, click on an add, and 

are taken to the site of the advertiser.

  Conversation rates 

Percentage of potential customers who visit a site and actually buy something.

Cost-per-thousand 

Sales follars generated per dollar of advertising. This is commonly used to 

make the case for spending money to appear on a search engine.

Page exposure 

Average number of page exposures to an individual visitor.

  Total hits 

Number of visits to a Web site, many of which may be by the same visitor.

Unique visitor 

Number of unique visitor to site in a given time.

2. SUPPLY CHAIN MANAGEMENT (SCM) METRICS

Back Order 

An unfilled customer order. A demand against an item that 

currently out of stock.

   Customer order promised cycled time 

It’s a gap between the purchase order creation date and requested delivery.

Customer order actual cycle time 

Average time it takes to actually fill a customer’s purchase order.

  Inventory replenishment cycle time 

Measure of the manufacturing cycle time plus the time included to 

deploy the product to the appropriate distribution center.

Inventory turnover 

The number of times that a company’s inventory cycles of turns over per year.

3. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

METRICS

4. BPR AND ERP METRICS